FAQ
Are your creations exclusive to your brand?
Absolutely. Every piece we offer is an original and exclusive creation, born from the imagination of our French designer and meticulously crafted in our ateliers in Dubai.
We do not resell pieces from other brands, our collections are the result of exceptional craftsmanship, where every detail reflects the elegance, quality, and soul of our brand.
Do you ship internationally?
Yes, we ship to France and throughout Europe, the United States, Canada (including Québec), Australia, the United Arab Emirates, and all Gulf countries (GCC).
What are the delivery times?
Production time: 1 to 10 business days.
Shipping: Our orders are dispatched from Dubai within 5 to 7 business days (excluding weekends and holidays).
For the United Arab Emirates and Gulf countries (GCC), delivery takes 1 to 5 business days depending on the location.
How can I contact your customer service?
Our customer service is available 24/7, in French, English, and Arabic.
Email response times are between 24 and 48 hours.
You can reach us at: KLOODESHOP@GMAIL.COM